Location: Burlington, Massachusetts, USA
Requisition Number: 216945

Program Manager

Job Summary

Facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.

Essential Duties & Responsibilities
  • Ensure project requirements and/or objectives are correctly gathered, understood and properly translated for execution.
  • Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects.
  • Collaborate with customer (internal or external) from requirements gathering through product acceptance.
  • Align program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
  • Review project schedules with functional project managers and project coordinators allocated to projects.
  • Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
  • Communicate project objectives in terms of overall strategic business objectives.
  • Serve as interface with customers, vendors, stakeholders and project sponsor(s).
  • Devise creative solutions to critical customer and user needs.
  • Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
  • Recognize project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints.
  • Obtain and summarize current project information and milestone status versus project performance baseline.
  • Drive project/program tasks to completion in accordance with the project schedule.
  • Coordinate team efforts to develop integrated project plan and risk analysis with action plans to mitigate the risks.
  • Management of Resource capacity and time tracking allocated to enterprise level project.
  • Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CER's) travel, training, resources allocation and other project related costs.
  • Forecast project budget and HR needs for current and future site needs.
  • Accountable for overall project success - including cost, schedule, quality, and scope management.
  • Balance the cost, schedule and time frames against the enterprise level project requirements.
  • Report project status, issues and implemented solutions as well as evaluations and assessments of the results.
  • Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
  • Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company.
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery.
  • Working closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business.
Education & Experience Requirements
  • Bachelor’s degree required ( Engineering or related field)
  • 5 years work-related experience required in project management or related discipline.
  • Or an equivalent combination of education, training and/or experience.